Shipping Policy

Shipping Information

Where do you ship?

TASHI CRAFT ships to destinations currently available at checkout. Availability may vary due to carrier, customs, or local delivery restrictions. If your destination cannot be selected at checkout, please contact us before placing your order.

How much does shipping cost?

Standard shipping is currently free for all destinations available at checkout. Expedited shipping may be available for an additional charge where applicable.

Customs duties, import taxes, and local handling fees are not included and remain the responsibility of the recipient.

How long does delivery take?

Total delivery time = processing time + transit time.

• Processing time: 2–5 business days
• Standard transit time: usually 10–20 business days

These estimates exclude customs delays, weekends, public holidays, severe weather, and other circumstances beyond our control. Delivery to some remote destinations may take more than 30 days.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout. Please allow 1–2 business days after shipment for the carrier’s first tracking scan to appear.

TRACK YOUR ORDER →

What should I do if my package has not arrived?

If your package has not arrived within 30 days after shipment, please email wksy131@outlook.com with your order number.

We will open an investigation with the carrier. If the shipment is confirmed lost, we will arrange an appropriate replacement or refund.

Lost or damaged packages

If tracking shows a delivery issue or your package arrives damaged, please contact us promptly at wksy131@outlook.com.

Please include your order number and clear photographs of the package and affected items so that we can communicate with the carrier.

Payment Information

PayPal

PayPal is currently the available payment method at checkout. Only one payment method may be used per order.

Payments are processed securely by PayPal. TASHI CRAFT does not receive or store your complete PayPal account or card information.

Payment troubleshooting

If PayPal cannot complete your payment:

• Confirm that your PayPal account and funding source are active.
• Verify that your billing and delivery information is correct.
• Try completing the payment again.
• If the issue continues, contact PayPal first.

You may then email us at wksy131@outlook.com with your order number or a screenshot that does not reveal sensitive payment information.