Return and Cancellation Policy

Order Cancellations Before Shipment

If you need to cancel your order, please contact us through the store’s contact page as soon as possible before the item has shipped. Please include your order number so that we can check the order status and assist with your cancellation request.

Once an order has shipped, it can no longer be cancelled as an unshipped order. If you wish to request a return or refund after receiving your item, please review the return and refund terms below and contact us.

Return and Refund Policy

At TASHI CRAFT, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer the following return and repair options.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

• The item must be returned in its original condition and original packaging.
• The customer is responsible for return shipping costs.
• Non-quality-related returns requested outside the 7-day return period may be subject to return shipping costs and a 25% restocking fee.
• Items from our One-of-a-Kind and Antique Collection are final sale and cannot be returned or exchanged.

Every one-of-a-kind or antique work is irreplaceable. Time has shaped its character, and our role is to preserve it rather than make it perfect.

We encourage you to choose thoughtfully. Our team will be happy to provide additional information before you make your purchase.

Thank you for respecting the spirit of something that exists only once.

30-Day Warranty

If your item develops a verified quality issue within 30 days of delivery, please contact us to request a repair or replacement at no additional cost.

For approved quality-related claims, we will cover the reasonable cost of repair and reshipping.

After 30 Days

We do not provide refunds for issues reported more than 30 days after delivery, including damage caused by wear, use, accidents, or improper handling.

However, repair services may still be available. The customer is responsible for shipping costs in both directions. Any applicable repair fee will be determined according to the type and extent of the damage.

How to Request a Return or Repair

Please email wksy131@outlook.com and include:

• Your order number
• A clear description of the issue
• Clear photographs of the item and its packaging

Please do not return an item before receiving approval. Once your return or repair request has been approved, we will provide the return address and further instructions.

Customer Support

• Email: wksy131@outlook.com
• Customer service hours: Monday to Friday, 10:00–19:00 Beijing Time (GMT+8)

Thank you for choosing TASHI CRAFT. We appreciate your trust and are committed to providing the best possible service.